Frequently Asked Questions
That's for your interest in our rental products and services. To help with your party planning process, we have compiled a list of common party rental questions below. You can click on the question related to your inquiry and get a detailed answer. While this is just a partial list, we know you may not find what you're looking for here. If that's case, please call us at (813) 665-0664 and we will be happy to assist you.
Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
No. We arrive early to set up so you get the entire rental time to play.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance or the night before. If this is the case, we will call you a day or two prior to confirm that someone will be at the party location.
No. The jump should be clean when you get it. Bounce Party of Tampa cleans and disinfects after every rental.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We set up at parks on a case by case basis. Most parks do NOT have electricity. If you want to set up at a park, you must rent a generator if electricity is not provided. We rent generators at a reasonable cost. Also, there is an additional "Park Fee" and a limited amount of park reservations we can service on a weekly basis.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Please provide 48 hours notice of cancelation and we will be happy to move your booking to another date or we can refund your purchase.
Yes all orders require a 50% Credit Card deposit. The are fully refundable if you cancel your order at least 48 hours prior to your rental date.
Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps and no dirt.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.